How do I . . . ?
When you first create your account you will have the opportunity to download the User Guide. The User Guide will walk you through initial setup and detail virtually every feature. You should make sure to download the User Guide at your earliest opportunity and save it, so that you can refer to it when needed. We have also created an on page help system. At the top of most pages you will see a question mark help icon. Click that help icon and a screen will pop up with help for the exact page that you are needing help with. If you cannot find the answer in these FAQ's, the User Guide or the help pages, you can create a support ticket directly from your Direct Contact Control Center.
What is the Spam policy?
You should review the Site Steering Terms of Service for the complete Spam policy. Our email service is completely CAN-Spam compliant and we have integrated opt-in and opt-out features into our SMS/MMS and voice broadcast autoresponders as well. All message types require opt-in to your lists prior to receiving messages from you. While we believe that we have integrated opt-in and opt-out features that comply with regulations in the areas that we serve, you should proactively learn about the regulations in your area and insure that you are compliant in your local area. As a platform provider, Site Steering is not responsible for your activity and we are committed to honest and legal message delivery.
Can I send broadcast messages to my list?
Yes, you can send broadcast messages of all message types to your subscribers. You can select to send the message instantly, or you can schedule the broadcast for a later day and time. Additionally, you can select to send broadcasts to specific Mobile Groups associated with an autoresponder.
Which countries are serviced by Site Steering?
As of January 1, 2017 all multimedia autoresponder accounts come with at least one US or Canadian phone number. A US or Canadian number on our platform can deliver all message types internationally, while numbers from other countries will only deliver SMS or voice audio messages domestically within the country where the number is based. So, by using a US or Canadian number for your account you will be able to deliver your messages globally. Currently, you can select and purchase additional phone numbers for France, Germany, Israel, Puerto Rico, and the United Kingdom through your control panel, but SMS and voice audio messaging delivery is restricted to domestic local numbers.
What are the SMS/MMS deliverability rates?
United States: 99% Canada: 96%
Other countries have similar deliverability.
Does Site Steering have email only autoresponder accounts?
Yes, Site Steering has a number of email only autoresponder accounts, including two Free email autoresponder accounts. All email only accounts have access to all of the mobile features menus, however, you would need to purchase phone numbers and message credits to use the mobile features. The free accounts are a great way to get started with email marketing and easy to upgrade when you are ready. Click Here to check out our email only autoresponder accounts.
Does Site Steering have an affiliate program?
Yes, we have a great affiliate program. Please Click Here if you would like more information on the Site Steering affiliate program.